In light of the current global situation regarding the Covid-19 epidemic, if you are facing issues with returning or exchanging your order, please contact our customer service.

You can return any item purchased on HESTER within 30 days of the delivery date. Here’s how:

• Fill out the Return Form in order to get a Return Number.
• Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
• Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
• Use the Return Label included with your order for easy shipping.

Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.

Shipping times and costs:

Express Shipping

Delivery in 3-6 working days US$ 25

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order.

Our Online Store calculates these fees for you: the exact amount of local taxes and duties for your order will be indicated in the Shopping Bag and throughout Checkout.

The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.

 

Import duties and local taxes are added at checkout. You will have no extra costs at delivery.

UPS is our courier for all shipments, except for Hong Kong, SAR of China where we ship with S.F. Express. You will receive an email containing your Tracking Number once your package has been shipped from our Hong Kong, SAR of China distribution center, approx. 2-3 business days from order date.