SHIPPING & RETURNS
Processing & Shipping Time Frames
When you add an item to your shopping bag, we estimate the processing time and standard shipping delivery date.
You will receive a shipment notification email when each item is shipped. Orders with multiple items may ship at different times in separate boxes.
To ensure that your items arrive in time for your event, refer to the estimated delivery dates quoted in your shopping bag, as many of our styles are made to order. We take great care to ensure the quality of each product and prepare it for shipping, and we appreciate your patience while we process your order.
Please allow additional processing time for special order and personalized products, as they are made just for you.
Hester ships to Taiwan, China, and all U.S. 50 states. We do not ship to U.S. territories, PO boxes, or APO/FPO addresses.
We offer international shipping for select items. To check if an item can be shipped internationally, first choose your country and currency. Then as you shop, international availability will appear after you select a color and a size. Learn more by reading our International FAQs.
Standard shipping fees are based on your order's value*
Return & Exchange Policy
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns:
• Personalized and dyed items
• Perishables, swimsuits, and personal care items
• Final sale items
• Items with any tags removed